Shipping Policy
At Imagine Pets, we strive to provide fast and reliable shipping to all our customers. This Shipping Policy outlines the terms and conditions related to the delivery of your orders.
1. Shipping Areas
- We currently ship to all areas within Malaysia.
- We do not offer international shipping at this time.
2. Shipping Methods
- Orders are shipped via our trusted courier partners.
3. Processing Time
- Orders are typically processed within 1-2 business days.
- During peak periods, processing may take longer. We will notify you of any delays.
4. Shipping Fees
- Shipping fees are calculated at checkout based on your location.
- Free shipping may be available for orders that meet our minimum purchase requirement.
5. Delivery Time
- Standard delivery within Malaysia typically takes 3-7 business days.
- Delivery times may vary based on your location and any unforeseen courier delays.
6. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- You can use this tracking number to monitor your delivery status.
7. Address Accuracy
- Please ensure that you provide an accurate and complete shipping address.
- We are not responsible for orders delivered to incorrect addresses provided by the customer.
8. Missing or Delayed Orders
- If your order does not arrive within the estimated delivery time, please contact us for assistance.
9. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at admin@imaginepets.com.