Refund policy

At Imagine Pets, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

• Refunds are available for defective or incorrect items only.
• To be eligible for a refund, items must be unused, in their original packaging, and accompanied by proof of purchase.

2. Requesting a Refund

• You must contact us within 14 days of receiving your order to request a refund.
• Please provide us with your order details and a description of the issue.
• We may request photos of the defective or incorrect items for verification.

3. Refund Process

• Once your refund request is approved, we will process the refund within 7-10 business days.
• Refunds will be issued to the original payment method used during the purchase.
• Shipping fees are non-refundable.

4. Non-Refundable Items

• We do not offer refunds for products that have been used, damaged due to customer misuse, or that are missing parts.

5. Exchange Policy

• If you prefer an exchange instead of a refund, please let us know.
• Exchanges are subject to product availability.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at admin@imaginepets.com.