Terms and Conditions

Welcome to Imagine Pets. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website.

1. Definitions

  • "Imagine Pets", "we," "us," and "our" refer to Imagine Pets, the owner of the website.
  • "User," "you," and "your" refer to the person accessing or using our website.

2. Use of Our Website

  • You agree not to use our website for any illegal or unauthorized purpose.
  • Unauthorized use of our website may give rise to a claim for damages and may be a criminal offense.

3. Products and Orders

  • All products listed on our website are subject to availability.
  • We reserve the right to refuse or cancel any order if we suspect fraudulent or unauthorized activity.
  • Prices, descriptions, and availability of products are subject to change without notice.

4. Payment

  • Payment must be made in full at the time of purchase.
  • We accept payments through various methods displayed at checkout.
  • If any issues occur with your payment, please contact our customer support.

5. Shipping and Delivery

  • We offer shipping within Malaysia. Delivery times are estimates and may vary.
  • We are not responsible for any delays caused by courier services.

6. Returns and Refunds

  • We accept returns for defective or incorrect items within 14 days of delivery.
  • To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase.
  • Refunds will be processed using the original payment method.

7. User Account

  • Users may create an account for a better shopping experience.
  • You are responsible for maintaining the confidentiality of your account information.
  • We reserve the right to suspend or terminate any account for violations of our terms.

8. Intellectual Property

  • All content on this website, including text, graphics, logos, images, and software, is the property of Imagine Pets.
  • Unauthorized use of any content is prohibited.

9. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

10. Changes to Terms

  • We reserve the right to modify these terms at any time. Changes will be posted on this page.
  • Your continued use of our website following any changes means you accept the updated terms.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at admin@imaginepets.com.